PDF⋙ The Definitive Guide to IT Service Metrics (Thought Leadership Series) by Kurt McWhirter, Ted Gaughan

The Definitive Guide to IT Service Metrics (Thought Leadership Series) by Kurt McWhirter, Ted Gaughan

The Definitive Guide to IT Service Metrics (Thought Leadership Series) by Kurt McWhirter, Ted Gaughan PDF, ePub eBook D0wnl0ad

IT service metrics: Manage them. Measure them. Make them work for you. Measuring success is crucial, but how do we do it? How can we be sure that the IT services we offer are adding real value to our business? Metrics are an invaluable tool for measuring the effectiveness of IT service provision. Used effectively, metrics enable businesses to assess performance in order to inform the decision-making process, drive change and realize improvements. They facilitate cost savings through economical use of finance and resources, and ensure that the services provided are appropriate - thereby strengthening customer loyalty. Based on ITIL® and other service management frameworks and standards Up-to-date, based on the ITIL® framework, as well as COBIT®, ISO/IEC 20000, PMI® and ISO/IEC 27000, The Definitive Guide to IT Service Metrics will show you how to integrate metrics into your business and maximize their usage and effectiveness. You will learn what to consider when gathering and reporting information and how to secure and protect your company's metrics. Use metrics to benefit your IT department and the business as a whole Used just as they are, the metrics in this book will bring many benefits to both the IT department and the business as a whole. Details of the attributes of each metric are given, enabling you to make the right choices for your business. You may prefer and are encouraged to design and create your own metrics to bring even more value to your business - this book will show you how to do this, too. About the authors Kurt McWhirter is a recognized authority on using the ITIL® framework and has more than 30 years' experience in IT strategic planning, operations management, and enterprise process design and implementation. He is certified as an ITIL® Expert and ISO/IEC 20000 Consultant and is an accredited ITIL® Trainer. Ted Gaughan has more than 25 years' experience in business/technical strategic development, program/project management, and IT engineering and operations management. He is a certified Project Management Professional (PMP®), Process Design Engineer (CPDE®), ITIL® Expert, ISO/IEC 20000 Consultant and TIPA Lead Assessor. The definitive guide you can't afford to be without!

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PDF⋙ Rushing Waters: A Novel by Danielle Steel

Rushing Waters: A Novel by Danielle Steel

Rushing Waters: A Novel by Danielle Steel PDF, ePub eBook D0wnl0ad

Danielle Steel fearlessly tackles a catastrophe and its aftermath with characters who are joined together by accident, then share their vulnerabilities, regrets, losses, and hopes.
 
Hurricane Ophelia is bearing down on New York City. And in a matter of hours, six people, along with their families, friends, and millions of other New Yorkers living around them, will be caught up in the horrific flooding it unleashes.
 
Ellen Wharton has flown into New York from London, heedless of the weather and her husband’s worry. The successful interior designer is intent on seeing her lively architect mother and has an important personal appointment to keep. But despite Ellen’s urging, when the storm hits, seventy-four-year-old Grace Madison refuses to leave her Tribeca apartment deep in the evacuation zone, and they must eventually wade through chest-high water to the police boats outside.
 
British investment banker Charles Williams is traveling on business but is also eager to see his young daughters, who live with his beautiful, estranged ex-wife in SoHo. Desperate to find them, he checks the shelters where thousands have taken refuge and runs into Ellen and her mother.
 
Juliette Dubois, a dedicated ER doctor, fights to save lives when the generators at her hospital fail.
 
NYU students Peter Holbrook and Ben Weiss, living in a shabby downtown walkup, are excited by the adventure of the approaching hurricane, refuse to evacuate, and settle in with junk food and beer until their building threatens to collapse. Should they swim for it or not?
 
A day of chaos takes its toll. Lives, belongings, and loved ones are swept away. Heroes are revealed as the city and New Yorkers struggle to face a natural disaster of epic proportions. And then the real challenge begins, as the survivors face their futures, with damage to repair and scars to heal.
 
Keenly observed and brilliantly told, this is an unforgettable story that proves that while life can change in an instant, even the darkest storm can bring forth courage, resilience, unexpected joy, and new life. And it reminds us all that nature, at its fiercest, is a powerful force nothing and no one can resist.


From the Hardcover edition.

From reader reviews:

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PDF⋙ Shoofly Pie (Bug Man Series #1) by Tim Downs

Shoofly Pie (Bug Man Series #1) by Tim Downs

Shoofly Pie (Bug Man Series #1) by Tim Downs PDF, ePub eBook D0wnl0ad

Forensic entomologist Nick Polchak (a.k.a. the Bug Man) is hired by thirty-year-old Kathryn Guilford, who is terrified of bugs, to solve her friend's death. When Polchak stumbles into the mystery of how Kathryn's husband was killed years earlier, the action kicks into high gear -- and Polchak finds himself on the run with his client from someone who will do anything to keep a secret.

This fast-paced murder mystery is more than the typical "Christian fiction;"it is good clean fun -- on a thrill ride. Biblical values are implicit rather than explicit, and its fascinating elements provoke thought on a conscience, consequences, and world-views. But mostly, this book is a sizzler of a story that will not let you go.

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Book is to be different for each and every grade. Book for children till adult are different content. As you may know that book is very important normally. The book Shoofly Pie (Bug Man Series #1) had been making you to know about other understanding and of course you can take more information. It is quite advantages for you. The publication Shoofly Pie (Bug Man Series #1) is not only giving you more new information but also for being your friend when you really feel bored. You can spend your own spend time to read your book. Try to make relationship with the book Shoofly Pie (Bug Man Series #1). You never feel lose out for everything in case you read some books.

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PDF⋙ The New Psychometrics: Science, Psychology and Measurement by Paul Kline

The New Psychometrics: Science, Psychology and Measurement by Paul Kline

The New Psychometrics: Science, Psychology and Measurement by Paul Kline PDF, ePub eBook D0wnl0ad

Many psychological factors are little more than statistical descriptions of particular sets of data and have no real significance. Paul Kline uses his long and extensive knowledge of psychological measurement to argue that truly scientific forms of measurement could be developed to create a new psychometrics. This would transform the basis of psychology and change it from a social science to a pure science.

From reader reviews:

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PDF⋙ The North American B-25 in RAAF Service (Allied Wings) (Volume 9) by Phil H. Listemann

The North American B-25 in RAAF Service (Allied Wings) (Volume 9) by Phil H. Listemann

The North American B-25 in RAAF Service (Allied Wings) (Volume 9) by Phil H. Listemann PDF, ePub eBook D0wnl0ad

The B-25 Mitchell was one of the major medium bomber of WW2, and fought with three major users, the Americans, the Soviets and the British. But other countries received the Mitchell during the war, and among them, Australia was one of the smallest, having taken on charge 50 aircraft, most coming from Dutch stocks. They were used by a single unit, No.2 Squadron, during the last year of the war in the Pacific. With over 30 photos, some seen for the first time, 5 color profiles, most with wonderful nose arts, the full story of the B-25 in Australian service is narrated, which includes the full operational records. A very good reference for modelers and historians.

From reader reviews:

Thad Whitehead:

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PDF⋙ The Little Shepherd Girl: A Christmas Story by Juliann Henry

The Little Shepherd Girl: A Christmas Story by Juliann Henry

The Little Shepherd Girl: A Christmas Story by Juliann Henry PDF, ePub eBook D0wnl0ad

Young Sarah wants to be a shepherd, even though usually only boys are allowed to tend the sheep. But with a family full of girls, what's a father to do? Sarah goes to the fields with the flock and her cousins, and on her first night is astounded by the sight of angels announcing the birth of a Saviour. Although her cousins all boys disappear, Sarah is mindful of her responsibility, and she and all the sheep make their way back to Bethlehem where she encounters a baby in a manger. This charming picture book for ages four to seven retells the Christmas story from the perspective of a plucky young girl who learns that she is loved by her father, and by God the Father.

Features and Benefits

• The only picture book that tells the Christmas story from a young girl's perspective.
• Written by a pastor and mom for her daughter.
• Teaches young girls about the unconditional love of God.

Download a FREE Coloring Page. Click Here to download a FREE Little Shepherd Girl Sunday school lesson.

From reader reviews:

Linda Gaitan:

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PDF⋙ Measuring Agricultural Innovation System: Properties and Performance: Illustrations from Ethiopia and Vietnam

Measuring Agricultural Innovation System: Properties and Performance: Illustrations from Ethiopia and Vietnam

Measuring Agricultural Innovation System: Properties and Performance: Illustrations from Ethiopia and Vietnam PDF, ePub eBook D0wnl0ad

This work has been selected by scholars as being culturally important, and is part of the knowledge base of civilization as we know it. This work was reproduced from the original artifact, and remains as true to the original work as possible. Therefore, you will see the original copyright references, library stamps (as most of these works have been housed in our most important libraries around the world), and other notations in the work. This work is in the public domain in the United States of America, and possibly other nations. Within the United States, you may freely copy and distribute this work, as no entity (individual or corporate) has a copyright on the body of the work.As a reproduction of a historical artifact, this work may contain missing or blurred pages, poor pictures, errant marks, etc. Scholars believe, and we concur, that this work is important enough to be preserved, reproduced, and made generally available to the public. We appreciate your support of the preservation process, and thank you for being an important part of keeping this knowledge alive and relevant.

From reader reviews:

Leticia Brewster:

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